Updated MFS advice and approach to COVID-19

We are open for business, and here if you need us!

As MFS provides a fundamental link in the Cold Chain Supply network here in the UK, we are continuing to operate our front-line team as normal to support our many customers, who are pivotal to keeping the country running in these difficult times.

However, following Governmental advice and recommendations over the last 24 hours, we have decided to implement new working practices with immediate effect, predominantly with our Head Office and nationwide Depot admin staff.

We have been working hard behind the scenes in preparation for this possible next step, so that we can maintain business continuity for us all: staff, customers and suppliers alike.

With immediate effect, we are introducing a phased and gradual ‘Working at Home’ plan, which will see a balanced weekly office/home rota introduced, whereby social distancing will be implemented, and safe working practices adopted when in the office. Given the nature of the vastly differing roles with the business, this staff rota system will vary for each different department depending upon the business need.

Given the dynamic nature of COVID-19, we will, of course, remain as close as possible to any evolving medical and governmental advice and update our policies, if and when required.

At the same time, we have issued ALL our staff across the whole business with a detailed ‘Social Distancing and Cleaning Policy’.

Again, with immediate effect, we are asking those non engineering/service staff that have direct face-to-face customer or supplier interaction within their roles, to cease these meetings immediately. They have been tasked with finding other means of business continuity, which of course includes email, telephone and the MFS ‘Teams’ video conferencing facility.

Front Line Engineering Staff

For the frontline MFS Engineering staff, we are continuing to operate as normal, whilst taking every possible precaution to ensure their safety, as well as the safety of our customers, at all times. Yesterday, we communicated with all our customers asking them to ensure the safe working practices for our engineers and respecting social distancing at all times.

The Coronavirus (COVID-19) outbreak is a rapidly changing situation from a public health perspective, and we are committed to keeping you informed and to taking care of you as both valued MFS members of staff and customers.

Stay safe and well. Thank you for your continued support.

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